The decision as to when to send a prompt is governed by the factors listed below but the guiding principle is when SailEvent doesn’t know what’s going on it asks.
Sailors can opt in and out of receiving prompts on the eTally tab of their SailEvent account. If opted out SailEvent never sends them prompts.
Most often SailEvent starts a sailing day not knowing whether or not each individual sailor is sailing so it asks by sending prompts. However a club can tell SailEvent, at competition level, to assume that all are sailing or none are sailing. That way SailEvent doesn’t prompt sailors to eTally afloat; they must remember to use the eTally app themselves.
Prompts are normally sent according to the following schedule:
Prompt When sent afloat 1 session start time afloat 2 a number of minutes (offset) before the afloat cutoff time minutes ashore 1 a number of minutes (offset) before the ashore cutoff time ashore 2 a number of minutes (offset) before the ashore cutoff timeAfloat 1 can be skipped as described above.Afloat 2, Ashore 1 and Ashore 2 can be skipped by setting their respective offsets to zero.Clubs control the time settings and so too can race officers using the Race Team app.
That’s the strategy behind when prompts are sent. In the final post of this series we look at the sailor experience of receiving them.
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